Privacy Policy
Last updated: November 20, 2025
1. Introduction
At Orchid Software, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.
2. Information We Collect
Personal Information
We may collect personal information that you provide to us such as:
- Name and contact information (email address, phone number)
- Company name and job title
- Payment information (processed securely through third-party payment processors)
- Account credentials
- Communication preferences
Automatically Collected Information
When you use our services, we may automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
- Log data and analytics
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Improve, personalize, and expand our services
- Process your transactions and manage your account
- Communicate with you about updates, security alerts, and support
- Send you marketing and promotional communications (with your consent)
- Prevent fraud and enhance security
- Comply with legal obligations
- Analyze usage patterns and optimize performance
4. Information Sharing and Disclosure
We may share your information in the following situations:
- Service Providers: With third-party vendors who perform services on our behalf
- Business Transfers: In connection with a merger, sale, or acquisition
- Legal Requirements: When required by law or to protect our rights
- With Your Consent: When you explicitly authorize us to share your information
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
When we no longer need your information, we will securely delete or anonymize it.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Opt-out of marketing communications
- Restriction: Request restriction of processing
To exercise these rights, please contact us at info@orchidsw.com.
8. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. For more information, see our Cookie Policy.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: info@orchidsw.com
- Phone: +91 9079 00 3238
- Address: 13 Laxmichak Parsa Bazar Patna